How Automation Can Rescue Meeting and Event Professionals from Burnout

September 28, 2023
Reading Time: 2 minutes

The meeting and event (M&E) industry is experiencing a resurgence in the wake of the pandemic. However, this revival isn’t devoid of challenges. The persistent scarcity of staff and recovery from previous downsizing has placed immense pressure on event agencies, venues, and their teams. While this recovery phase is undeniably promising, it’s vital to address the toll it’s taking on M&E professionals’ mental health.  

In its latest eBook, Burnout, Boredom, Quiet Quitting: How Workplace Inefficiency Impacts Your Team’s Mental Health, Onyx CenterSource delves into the far-reaching consequences of workplace inefficiency on the well-being of M&E professionals, as well as the transformative potential of technology – specifically automation – to combat burnout and monotony. 

Unpacking the Weight of Staff Shortages 

The pandemic-induced staff shortages in the hospitality sector have cast a ripple effect on the event industry. The pressure to deliver exceptional events is intensified by a shortage of tenured staff within hotels and partner networks. This environment sets the stage for mental health concerns like: 

Burnout: characterized by exhaustion, cynicism, and reduced professional efficacy, this looms as a significant concern for event professionals, whose demanding roles make them particularly susceptible.  

Boredom: often a result of monotonous tasks, this contributes to disengagement and exacerbates burnout.  

Quiet Quitting: prompted by the exhaustion and cynicism that burnout and boredom create, this allows employees to regain control over their mental health by silently disengaging from their roles. 

The symptoms of all of these mental health concerns include reduced productivity, absenteeism, increased turnover, and demoralizing or even toxic work environments. 

Empowering Through Automation 

Automation can be a powerful solution, alleviating some of the mental health burdens faced by event professionals. Through the streamlining of manual processes, automation frees employees up for strategic problem-solving and creative work, enhancing engagement and actively contributing to organizational goals. 

Among other solutions highlighted in the eBook, GroupPay, an industry-first payments automation platform from Onyx CenterSource, can help by connecting stakeholders and facilitating streamlined commission payments. It also provides hotels and meeting professionals with transparency and efficiency to track and proactively manage their event commissions through easy reconciliation, compliant invoicing, and faster payments. All of this enables event professionals to focus on delivering exceptional experiences, reducing the mental health concerns of burnout, boredom, and quiet quitting. 


Meeting and event professionals navigate a high-stress landscape, and the toll it takes on their mental health should not be underestimated. Automation can mitigate burnout and boredom by eliminating unnecessary tasks and creating space for more engaging work, empowering employees to achieve a balance between productivity, engagement, and well-being.  

In a rapidly evolving industry, prioritizing the mental health of event professionals through automation is not just a strategic move; it’s a humane approach that acknowledges their well-being as the foundation of this industry’s success. 

Want to know more about how automation can contribute to your team’s mental health? Download Burnout, Boredom, Quiet Quitting: How Workplace Inefficiency Impacts Your Team’s Mental Health today.