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Reading Time: 2 minutesNorth American travelers demand technology from their hotels. Nearly nine in ten (89 percent) of hotel guests across North America now demand technology that enhances their stay, new research has found. A poll by YouGov found that beating queues and gaining quicker access to services are the main driving forces, with around the same number of […]

Reading Time: 3 minutesThe “sharing economy” is a buzz phrase that has been thrown around the travel industry a lot over the last couple of years. Any travel company today needs to consider how it should respond to this new phenomenon that is winning over travelers in their millions. So what is it, and which companies are reshaping […]

Reading Time: 2 minutesCompanies are taking criticism head on and making necessary changes to their services and operations. Almost three-quarters of travel companies are using online reviews to their advantage by making changes to their service that reflect feedback received, according to the results of a new survey published recently. The figures released by TripAdvisor showed that some […]

Reading Time: 2 minutesCustomers are having increasingly enjoyable experiences on mobile platforms. The mobile experience being offered by some of the world’s top travel brands is nearly as good as those offered on desktop suites, new research has suggested. According to results gathered by customer specialist eDigitalResearch, mobile and search results have seen a significant increase in overall satisfaction […]

Reading Time: 2 minutesMarriott International has announced that it has established a partnership with the metasearch engine website, DerbySoft. It is the largest company to have worked with DerbySoft, which is based in Dallas, Texas, and Shanghai, China, providing technology services to eight of the ten largest hotel companies in the world, along with with many of the […]