CUSTOMER PORTAL
Hotels

Protect Your Reputation


In the hotel industry, everything is about the guest experience. After all, guests who enjoy their stay are more likely to be guests again. That’s why the hotel is focused on taking care of guest needs all the way from check in to check out. But that’s not where the attention ends. The guest may be gone, but the stay isn’t over. For those processing the commission payments and the paperwork that results from a guest’s stay, there’s still work to be done, and there’s still someone to be pleased: the booking agent.

Treat Your Agents Right


Paying those commissions in a timely manner can be difficult. There isn’t nearly enough staff dedicated to keeping agents happy. That means payments stack up and distract those responsible for them from other tasks. In the meantime, your hotel gets a reputation as a less-than-friendly supplier and one that agents might avoid working with.

Onyx CenterSource helps more than 60,000 hotel properties protect their reputations and keep travel agencies happy. How can we help you worry less about processing payments and focus more on growing revenue?
CUTS AVERAGE DAYS TO PAY UP TO 30%
INCREASES TRAVEL AGENT INQUIRY CLOSE RATE UP TO 5 TIMES
COMMISSION PROCESSING
COMMISSION PROCESSING

Eliminate redundancies and streamline the payment process.

AFFILIATE PAYMENTS
AFFILIATE PAYMENTS

Consolidated payments reduce administration time.

INTERNAL BILLING
INTERNAL BILLING

Automate for improved efficiency, reliability and accuracy.

 
"Working with Onyx (an Onyx CenterSource company) has significantly expedited the travel agencies commission payments around the world during the last years. Through onyxcentersource.com, both hoteliers and travel agents can easily follow up on the payment status and reconcile any request made by the agencies."
-Alvaro Camacho, Camino Real
"We used to pay every single agency commission separately this is why we chose the self invoice solution as we found it to be the best way to have all our agencies invoiced. Self-invoice is an easy way to have all your records and commissions managed in a coherent way. We save many working hours and from an administrative point of view, the process is more coherent. Self-invoice has allowed us to get the process of invoicing under control."
-Laura Montori, Baglioni
"QR is working with WPS (an Onyx CenterSource company) since 11 years and we do appreciate the professional service, helpful people and reliable clearing of all our commissions worldwide. With using WPS we are showing our commitment and spirit towards travel agents worldwide and how we really appreciate their business."
-Carolin Brauer, Managing Director, Quality Reservations
"With Onyx, the payment of our commissions has been significantly simplified. They are calculated automatically and the status of the invoices can now be followed up in real time. It is easy to use and reliable, and it saves us a considerable amount of time. We barely get any invoice reminders from agencies now!"
-Timothe Bonneau, Ascott
"HotelREZ prides itself on representing over 1,000 independent and small chain hotels across 30 countries. Onyx CenterSource’s CommPay solution helped streamline our commission payment process and enabled us to reduce administrative cost across for our member hotels so we can focus on providing stellar customer experiences for our guests."
-Sharon Wimborne, Executive Director, HotelREZ
"Onyx CenterSource was selected by Sixt Rent A Car as our official payment provider as they lead the industry for cost effectively and efficiently managing commission payments for travel agents. Their strategic account management team is very accessible and responsive, and has been invaluable from an operational and support perspective. As we move into new markets we look forward to continuing our great partnership with Onyx. "
-Romy Krueger, Sixt Rent A Car
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