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Improving Support Services to Advance the Client Experience
by Jennifer Sampson in Blog , Hotels , Travel Agencies ,
July 12, 2024

Reading Time: 3 minutes In this blog post, we will discuss the key initiatives that we have implemented to improve our operational support services, the results we’ve achieved and the feedback we’ve received from our clients.    At Onyx CenterSource, we are dedicated to providing exceptional services to our clients. As part of this commitment, we have been focused […]

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How Can Hospitality Companies Harness the Power of Big Data?
June 26, 2024

Reading Time: 5 minutes In this article, we’ll outline why data hygiene and governance are crucial in keeping your customers and business protected.   “Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” – Geoffrey Moore This quote was uttered over a decade ago, but is more relevant than […]

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Operational Business Intelligence: Using Group Commissions Data to Drive Business
by Sara Meyer in Blog , Meetings and Events ,
May 28, 2024

Reading Time: 3 minutes Meeting and event (M&E) teams are often challenged by a lack of staff and human resources, and burnout continues to be a real risk. Despite the abundance of resources to measure event success, much less attention is paid to evaluation of processes behind the scenes. The prevailing focus on event logistics and attendee experience within […]

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Going All-in With LinkedIn Creates a Culture of Learning at Onyx
by Holli Hammer in Blog , Company News ,
March 13, 2024

Reading Time: < 1 minute Onyx was recently recognized by LinkedIn Learning for our success in implementing their platform and programming globally. Our global team of experts is more talented, motivated, and operates more efficiently as a result of these learning and development efforts. The result? Even better expertise and service for our clients! Learn more about how we’re using […]

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Providing a Faster and Smoother Client Support Experience
by Ambra Roveda in Blog , Hotels , Travel Agencies ,
February 23, 2024

Reading Time: 2 minutes In this post, you’ll learn how our dedicated support representatives can serve you better when you have all the necessary information available prior to contacting Onyx Client Support.     As a client of Onyx CenterSource, you might face certain issues or have queries related to your account, payments or other aspects of our services. […]

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