Smarter Commissions for Hotel Chains & Resorts
Your Partner in Hassle-Free Payments
From commissions to compliance, we streamline the details so you don’t have to.
With over thirty years as a trusted automated commission processing solution, Onyx CenterSource has been integral to the operations of over 160,000 properties worldwide. Transform your hotel’s financial operations with automated commission processing that eliminates manual processes, reduces errors, and gives you complete visibility over your entire process. Free up your team to focus on delivering the exceptional guest experiences that will boost your hotel’s reputation.
Solutions to Your Needs
Hotels face mounting challenges when it comes to managing commissions. Manual tracking across OTAs, corporate partners, group bookings, and multiple properties creates overwhelming administrative work. Errors in reconciliation can strain valuable relationships, delayed payments can damage trust, and navigating compliance requirements across different markets only adds to the complexity.
Onyx addresses these challenges by automating commission processes, reducing the risk of errors, and adapting to varied regulatory environments.
With integrated workflows and real-time analytics, hotels can ensure payments are accurate and timely, maintain stronger partnerships, and finally gain the visibility needed to turn commission management from a burden into a driver of long-term growth.
Onyx solutions deliver the accuracy, automation, and intelligence you need to work smarter and grow your business.
Hotel Chains & Resorts: Smarter Payments, Stronger Partnerships
Unifying payments and performance to help your brand focus on growth, not reconciliation.
Onyx delivers a comprehensive suite of purpose-built products that transform how chains and resorts track commissions and automate B2B payments. Our integrated platform eliminates the complexity of managing multiple payment streams across diverse booking channels, travel agencies, and corporate partnerships. By centralizing commission tracking, payment processing, and reporting into unified workflows, hotels gain unprecedented control over their financial operations while reducing administrative overhead and improving accuracy across their entire portfolio. In addition, Onyx offers large chain owners the ability to issue payments across all the organization’s entities.
CommPay™
Onyx’s commission management solution, CommPay, automates the entire payment lifecycle from calculation to distribution, ensuring travel partners receive accurate, timely payments that strengthen business relationships. CommPay automates commission processing across your portfolio, reducing administrative work for hotel teams. By ensuring agencies are paid accurately and on time, it strengthens relationships and builds long-term loyalty.
GroupPay™
For chains and resorts with meeting & events spaces, Onyx automates and streamlines commission management with the GroupPay solution, making it easy to track, reconcile, and manage payments. Chains and resorts gain consistency, efficiency, and peace of mind across every property.
OnyxInsights™
To empower large chains to gain better control over their competitive landscape and turn commission data into actionable insights, OnyxInsights offers unparalleled visibility that highlights trends and opportunities. With clear analytics, hotel leaders can optimize operations and unlock new revenue potential.
Internal Billing™
To minimize the headache that large hotel chains often face with payment across entities, Onyx offers an internal billing solution that streamlines the invoicing process between properties. This service reduces time spent on administrative tasks while improving invoice payment timelines.
Experience smarter commission processing and B2B payment automation, built for hotel chains & resorts.
Agencies have categorically told us that the Onyx hotels are known within the agency community as commission-friendly. Therefore, our participation creates an added sense of security in booking commissionable inventory because there is strong reputation and trust behind the Onyx brand.
Partner Network Highlights
Leverage our extensive partner network to grow your business and deliver more to your clients.
Industry Trends & Insights
Onyx provides hotel chains and resorts with data-driven intelligence that reveals commission trends, partner performance, and revenue opportunities. With clear, actionable insights, you can make smarter decisions that strengthen relationships and drive sustainable growth across your portfolio.
Everything You Need to Know
Can hotels still process commissions to agencies that are not Onyx members?
Yes, hotels, large chains and resorts can process commissions to agencies that are not Onyx members. However, using Onyx simplifies the process by providing a centralized platform for commission tracking, reconciliation, and payment, ensuring accuracy and efficiency for both hotels and agencies.
Can Onyx help with ensuring compliant invoicing?
Absolutely! Onyx provides tools and support to ensure your invoicing is compliant with industry standards and local regulations. By automating the invoicing process and offering detailed reporting, Onyx helps reduce errors and ensures smooth commission payments.
What is the best way to know if I’m an Onyx participating hotel?
To confirm if your hotel is an Onyx participant, you should have been provided some credentials to log into the Onyx portal and underwent an implementation process. If you are unsure, please contact us and we will verify your participation status for you. If you are not part of the network yet, our team will be able to get you set up in no time.
Will Onyx help me with improving my speed to payment to my agency partners?
Yes, Onyx is designed to streamline the commission payment process, helping all hotels improve their speed to payment. With automated tools, efficient reconciliation, and a global payment network, Onyx ensures timely and accurate payments to your agency partners. All you need to do is provide Onyx with the relevant stay data and funds in a timely manner, and we take it from there! Our services help you position yourself as a best-in-class payor, driving stronger preference and repeat business with agencies that book with you.
How can I ensure repeat business from my agency partners with Onyx?
Onyx helps you build strong relationships with agency partners by ensuring timely and accurate commission payments. By using Onyx’s tools to streamline payments and provide transparency, you can foster trust and loyalty, encouraging repeat business from your agency partners.
What is the industry-recommended commission processing solution for Chains & Resorts?
CommPay by Onyx CenterSource is the industry-leading commission processing solution for hotel chains and resorts. With its global network, automated payment systems, and compliance tools, Onyx simplifies commission management, ensuring accuracy, efficiency, and strong relationships with agency partners.
Your Commission Questions, Answered
Ready to streamline your commission payments? Connect with an Onyx specialist who understands your unique challenges and can provide tailored solutions for your property.