Smarter Commissions for Independent Advisors
Your Partner in Hassle-Free Payments
Solutions to Your Needs
Independent travel advisors juggle countless responsibilities, from managing client expectations to coordinating complex itineraries. Tracking and reconciling hotel commission payments shouldn’t add to the workload. Delayed payments, manual processes, and limited visibility into earnings are common challenges that can distract from delivering exceptional client service.
- Delayed payments hurt cash flow
- Manual tracking wastes time
- Low visibility into earnings
- Missed commissions reduce revenue
- Admin burden slows growth
- Unstable cash flow creates risk
Onyx CenterSource streamlines workflows, improves cash flow, and delivers faster, more reliable payments. We offer flexible options, from daily funding to efficient weekly processing, with payments typically delivered within 1–3 business days after funds are received. On average, commissions are processed within 44 days of guest check-out, with some partners achieving as low as 14 days—all supported by Onyx’s accuracy, automation, and intelligence to give you greater visibility and more time to grow your business.
Onyx solutions deliver the accuracy, automation, and intelligence you need to work smarter and grow your business.
Independent Advisors: Smarter Payments, Stronger Partnerships
As an independent advisor, your success depends on trusted relationships and efficient operations. Managing multiple hotels and clients often means juggling commission payments and chasing late settlements. Onyx CenterSource simplifies these processes, saving you time and helping you focus on growing your business.
Our portfolio of B2B payment automation solutions is built to give independent advisors the tools they need to work smarter, not harder. From commission tracking software that eliminates manual reconciliations to centralized payment systems that streamline multiple transactions into one secure process, Onyx empowers you to maximize efficiency, strengthen agency partnerships, and focus on growing
your business.
SurePay™
RecoverPro™
Recover more of what you’re owed. RecoverPro simplifies commission recovery by reconciling booking, stay, and payment data to uncover unpaid earnings. With automated processes and detailed reporting, it ensures you collect what’s due while saving time and reducing manual effort.
OnyxInsights™
Go beyond payment processing with powerful business intelligence. OnyxInsights provides benchmarking data and actionable insights to help you evaluate hotel partners, identify revenue opportunities, and make informed business decisions.
Experience smarter commission processing and B2B payment automation, built for independent advisors.
Agencies have categorically told us that the Onyx hotels are known within the agency community as commission-friendly.
Therefore, our participation creates an added sense of security in booking commissionable inventory because there is a strong reputation and trust behind the Onyx brand.
Partner Network Highlights
Leverage our extensive partner network to grow your business and deliver more to your clients.
Industry Trends & Insights
Independent advisors can stay ahead with insights on commission payment automation, evolving industry trends, and proven best practices. Visit the Onyx Front Desk to read the latest articles.
Everything You Need to Know
How can I confirm if I’m an Onyx agency member?
If your agency is an Onyx member, you would have received login credentials to access the SurePay portal, which is Onyx’s solution for travel agencies. If you’re unsure, you can also contact us with your agency details, and they’ll verify your membership status for you. If you are not an agency member, we can get you up and running in no time.
Why are my commission payments occasionally delayed?
Commission payment delays can occur due to several factors, including incomplete booking details, discrepancies in hotel records, or processing times from the hotel’s end. Onyx works diligently to ensure timely payments, but we recommend double-checking your booking information and ensuring all required details are accurate to avoid delays. From reception of both the funds and stay data from hotels, Onyx then issues commissions within 3-4 business days.
Can luxury & leisure agencies use the Onyx Reconciliation Service without the chasing component?
Yes, you can use the Onyx Reconciliation Service as a standalone feature. We have worked hard to understand the needs and business requirements of luxury and leisure agencies and we offer a solution tailored to this industry. This service is designed to help you recover unpaid commissions and let you own the chasing part. It’s a hassle-free way to ensure you receive what you’re owed.
How does Onyx help me identify the highest-paying hotels for my bookings?
Onyx provides tools and insights to help you uncover the best-paying hotels to optimize your bookings. By analyzing commission trends and offering insights into our network of participating hotels, Onyx ensures you can maximize your earnings. Check the OnyxInsights solution for agencies to learn more.
Can I receive commission payments from non-Onyx participating hotels through Onyx?
Yes, Onyx can facilitate commission payments from non-participating hotels. While the process may vary, Onyx’s RecoverPro can assist in recovering commissions from hotels outside the Onyx network.
What is the best commission payment solution for luxury and leisure travel agencies?
SurePay by Onyx CenterSource is the industry-recommended solution for luxury and leisure travel agencies. With its streamlined commission payment process, global hotel network, and advanced tools for tracking and recovering payments, Onyx ensures agencies can focus on delivering exceptional travel experiences while maximizing their revenue.
Can Onyx process payments?
Yes, Onyx has the technical capability to support daily data and funding, but most hotels and agencies prefer weekly batch processing because it is more efficient and cost-effective. While there is growing interest in faster payments—particularly in the Luxury Leisure segment—current models would need adjustment to support daily funding. Onyx continues to enhance integrations and provide forecasting insights through OnyxInsights, all with the goal of helping clients shorten time-to-payment and improve commission outcomes.
Your Commission Questions, Answered
Ready to streamline commission tracking and B2B payment automation? Connect with an Onyx expert to see how our solutions can support your independent advisory business.