CommPay™
Simplify Hotel Commission Management and Strengthen Agency Partnerships with CommPay
Manually managing agency commissions often results in delays, errors, and increased costs, which can strain relationships and disrupt cash flow. That’s where CommPay by Onyx CenterSource comes in – a trusted, automated solution relied on by thousands of hoteliers to simplify the payment process and eliminate inefficiencies at every stage.
With CommPay, hotels can reduce administrative burdens, ensure accurate multi-currency payments, and gain real-time visibility into payment statuses across multiple properties. By automating workflows, hotels not only enhance operational efficiency but also strengthen trust with agency partners, driving long-term profitability in an increasingly competitive market.
Why Choose CommPay?
Streamline Commission Processing
Outsource your entire commission payment process to reduce administrative costs and effort. CommPay centralizes and automates payments, freeing your internal teams to focus on strategic initiatives and guest experiences.
Strengthen Travel Agency Relationships
Build a reputation for timely and accurate payments among your travel agency partners. Prompt and reliable commission processing enhances trust and encourages future bookings.
Reduce Payment Costs and Risk
Consolidate global commission payments into a single transaction in your currency of choice. This significantly reduces bank transaction fees, foreign exchange exposure, and the complexity of managing multiple currencies.
Gain Actionable Insights and Control
Access detailed reporting and tracking tools for a clear view of your commission process. Monitor payment statuses and gain insights into your commission spend, replacing disjointed spreadsheets with a single, reliable system.
Ensure Payment Accuracy
Pay commissions only on validated stays by interfacing directly with your Property Management System (PMS). This prevents overpayments and ensures every transaction is accurate before it is processed.
Leverage Global Expertise and Support
Benefit from our extensive network of over 150,000 hotel properties and 200,000 travel booking providers. Our multilingual customer support team handles agency payment inquiries, taking the burden off your staff.
Onyx solutions deliver the accuracy, automation, and intelligence you need to work smarter and grow your business.
How It Works
1.
Why choose CommPay?
Onyx transforms the data, adds supplemental data (i.e. tax IDs), applies business rules (i.e. pay for performance), and applies currency conversion.
2.
Funding notices issued
Onyx issues a remittance notice in the currency of hotel’s choice.
3.
Payments sent to agencies
Onyx sends payments to the agencies. One payment to Onyx equals many payments to multiple agencies in multiple currencies.
4.
Payments confirmed
Onyx provides hotels with a detailed confirmation report. Reconciliation and validation of commission payments is available in our online portal.
5.
CommPay handles customer service
Onyx provides research and follow up for all initial inquiries received from travel agents.
Success Stories
CASE STUDY
Louvre Hotels Group
CASE STUDY
Denihan Hospitality Group
Get Started with CommPay
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