Two Luxury New York Hotels
Moderinizing Group Commission Visibility
At a Glance
Reduced commission payment time to 56 days
Automated 60% of commission administration
Increased visibility into commission status
The Results
Faster Commission processing and improved timeliness, down to 56-days to pay with GroupPay
Reduced administrative workload through 60% automation, with a pathyway toward full automation
Increased transparency into outstanding commissions and payment status
Fewer disputes and improved financial accuracy
Stronger agency relationships, driven by faster, more reliable payments
Onyx Solutions:
GroupPay™
The Challenge
Two iconic luxury hotels in New York City, managed by a leading global hospitality company, oversee high volumes of group bookings from corporations, travel management companies and luxury leisure agencies. As commission activity increased, fragmented and largely manual processes created growing operational complexity.
Lengthy commission reconciliation cycles and delayed agency payments (Industry average: 120 days)
High admiministrative burden for on-property finance revenue teams
Limited visibility into commission status, aging, and outstanding balances
Reduced trust
As booking volumes scaled, these inefficiencies began to strain internal teams and negatively impact partner satisfaction.
The Solution
To modernize and streamline group commission management, the properties partnered with Onyx CenterSource to implement a centralized, automated commission processing and payment solution.
The solution enables the hotels to replace manual workflows with automated validation, tracking, and payment distribution, creating a more transparent, efficient experience for both internal teams and agency partners.
The Business Impact
By modernizing group commission operaitons, the hotels shifted from a reactive reconcillaitions to proactive financial mangement. Finance teams significantly reduced time spent on manual tracking and follow-ups, allowing greater focus on revenue optimization and strategic initiatives.
Most importantly, improved transparency, faster payments, and clearer communication strengthened agency trust – reinforcing both properties’ reputations as reliable, professional partners in a highly competitive luxury hospitality market.