Onyx CenterSource and Skift examine how new transparency tools are reshaping the hotel–agency relationship by making commission payment practices visible and measurable. Timely, reliable payouts are no longer just a back-office function — they’ve become a core competitive advantage that influences whether hotels are prioritized in agency booking tools and preferred supplier lists. In contrast, delays or underpayments now carry serious risks, eroding trust, reducing negotiation leverage, and ultimately costing hotels valuable market share in an increasingly uncertain travel environment.
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