Global Non-Profit Organization
Streamlining Hotel Commission Management
In their first year using GroupPay, they achieved:
$1Mi_ in collected commissions across global conventions
93%= collection rate for 2024 events - despite launching retroactively
Reduced administrative burden and manual follow-up through automation
Faster resolution of disuputes and improved tracking of high-value commissions
Onyx Solutions:
GroupPay™
The Challenge
A global non-profit organization responsible for coordinating more than 45 large-scale international conventions annually faced a complex challenge: quickly reconciling and collecting commission after their programs, with some reaching 50+ hotels per event, in multiple currencies and countries.
Manual processes & lack of hotel relationships at an enterprise level made tracking & collections unsustainable
Up to 50+ hotels per event across countries, currencies, and teams
No visibility into payment status, performance, or regional compliance
No prior commission collection system despite decades of group booking experience
With high logistical complexity, varied global payments structures, and no internal infrastructure for commission management, they needed a trusted partner to support this leap forward.
The Solution
In 2024, the organization partnered with Onyx CenterSource to implement GroupPay – the industry’s first purpose-built commission automation platform for meetings and events. GroupPay empowers agencies, non-profit organizations, independent planners, and hotels with the transparency, efficiency, and scale needed to proactively manage event-related commissions.
At the core was a centralized dashboard that gave full visibility into hotel commission status across all active and past events—eliminating the guesswork that came with fragmented, manual tracking. Automated workflows took over the time-consuming process of sending, tracking, and following up on commission requests, freeing the team to focus on higher-value work. Multi-currency invoicing and built-in regional compliance support ensured accuracy across markets, and dedicated outreach from Onyx’s global team to help recover payments.
The Business Impact
By modernizing group commission operations, the organization moved from a slow, error-prone process to a faster, more reliable operation—reducing errors and delays across the board. Vendor relationships strengthened across 50+ hotel partners per event spanning multiple countries and brands, while connections with chain-specific processes such as Hilton FastPay accelerated payments and ensured quicker commission receipts. GroupPay’s dashboards and reporting tools increased internal clarity, making it easy to monitor performance and prioritize follow-up. And when it mattered most, Onyx’s Client Management team delivered hands-on guidance and recovered commissions the organization simply could not have secured on its own.
As the non-profit expands its global footprint, GroupPay will remain a cornerstone in their event operations, helping ensure continued efficiency, transparency, and financial performance at scale.