A Global Meetings and Events Agency
Transforming Commission Payments
At a Glance
30% Faster
Commission payment cycles were dramatically accelerated, improving partner cash flow and strengthening hotel relationships through more reliable, timely payouts.
1 Platform, All Regions
Fragmented workflows across global teams were consolidated into a single automated system, replacing manual processes and enabling consistent, scalable operations worldwide.
100% Visibility
Real-time dashboards and automated tracking replaced manual reconciliation, delivering significant cost savings and full transparency into commission status and performance metrics.
Onyx Solutions:
GroupPay™
The Challenge
A global meetings and events agency servicing a global pharma client managing thousands of hotel bookings and events annually was struggling with fragmented, manual commission payment processes. As business scaled, the lack of automation led to growing inefficiencies, including:
High administrative burden across regional finance and operations teams
These inefficiencies hindered the agency’s ability to scale effectively and strained valuable hotel relationships, impacting both revenue potential and brand reputation.
The Solution
To modernize and streamline the commission payment process, the agency partnered with our team to implement GroupPay ™, a centralized, automated platform built specifically for meetings and events.
Key steps in the transformation included:
Process Assessment
Conducted a comprehensive review of existing workflows to identify pain points and inefficiencies across global regions
Platform Implementation
Deployed our centralized commission payment platform to automate payment request submissions, approvals, and disbursements
Workflow Integration
Integrated GroupPay with internal systems to create end-to-end visibility and reduce manual handoffs
Enablement & Training
Partnered with internal teams and hotel partners to ensure adoption through targeted enablement, training, and ongoing support
Performance Monitoring
Introduced real-time reporting and dashboards to track performance, flag issues, and drive accountability
The Results
The impact of the transformation was immediate and measurable:
30% reduction in commission payment cycle times, improving partner satisfaction and cash flow
Significant cost savings by reducing manual processing, rework, and reconciliation efforts
Streamlined operations across multiple regions, enabling consistent processes and scalable growth
Enhanced transparency and control, with real-time insights into commission status and performance metrics
Stronger supplier relationships, driven by faster, more reliable, and more professional payment experiences
The Business Impact
This transformation empowered the agency to shift from reactive problemsolving to proactive growth. Finance and operations teams were freed from timeconsuming manual tasks, allowing them to focus on strategic priorities. Most importantly, timely and accurate payments helped the agency reinforce its reputation as a reliable and professional partner, strengthening long-term relationships with hotels and vendors across the globe.