Direct Travel, Inc.
Streamlined Commission Payments
At a Glance
95%
Initial bookings confirmed by RecoverPro
99%
Commissions collected by RecoverPro from confirmed commisionable bookings
20%
Estimated increase in net commissions collected
Onyx Solutions:
RecoverPro™
Introduction
With estimated bookings of nearly 3.5 million commissionable rooms, Direct Travel is a premier corporate travel management company that focuses on providing exceptional service to its clients. Due to its stellar reputation, the company has successfully expanded its services to include corporate travel, meetings and events, and leisure travel.
The Challenge
One of the most unique aspects of Direct Travel’s business model is its unsurpassed global reach which allows them to offer superior customer service to clients around the globe. This worldwide reach inherently adds commission collection complexity.
The Onyx Solution
Direct Travel chose Onyx CenterSource’s RecoverPro platform as their hotel payment reconciliation solution because of Onyx’s ability to maximize agency revenue by uncovering and collecting more commissions owed. While other reconciliation offerings in the market are limited to agency provided reservation or booking data, Onyx provides access to data feeds from additional sources, including hotels, and then enriches the data for maximum completion and accuracy.
Through our partnership with Onyx CenterSource, we’ve not only seen a substantial lift in commissions collected, we’ve also benefited greatly from a time-savings standpoint. Onyx supports us every step of the way, from implementation to answering questions, chasing commissions or fielding inquiries, Onyx is a dedicated partner that provides all-around great service. I wouldn’t hesitate to recommend Onyx CenterSource and the RecoverPro solution to any travel agency, big or small. They not only met every return-on-investment benchmark that we were looking for, they surpassed them at every turn, and they continue to surpass them years later.
– John Coffman, Chief Financial Officer at Direct Travel
Direct Travel continues to partner with Onyx because RecoverPro helps them realize more commission payments with less overhead, delivering a strong return on investment.