Global Travel Management Company
Streamlined Commission Payments
At a Glance
94%
Total commission volume collected due to the use of Onyx platform.
5,000
Annual number of paper checks processed prior to Onyx integration. This has since been cut in half.
Onyx Solutions:
SurePay™
Introduction
With more than 40 years in business, our client offers global travel management programs and solutions. They also have a proven track record of leveraging products and services that result in improved returns for its clients.
The Challenge
The process of hotel commission tracking, collection, and reporting had been a significant challenge for our client. Like most business travel agencies, they had internal resources associated with the collection, invoicing, and processing of commission payments, sometimes processing excess of 5,000 checks per year.
The Onyx Solution
After due diligence, Onyx CenterSource’s SurePay platform was chosen to help with improved collection and visibility into hotel commission payments. With the streamlined Onyx process, our client has seen check processing volume reduced by over 50%. This change has led to savings in banking charges as well as time to focus on other areas.
As business continues to grow, the Onyx platform has grown with them. Our client increased its volumes through Onyx by 22% in 2018 and continue to confirm and reconcile at above 94% of total volume.
The Onyx solution has also provided increased visibility through its 360-degree process from booking to hotel confirmation to payment. The business intelligence available from the Onyx report suite allows users to apply data and insights to their booking process, contract negotiations, and pricing models. This, coupled with follow up on outstanding commission balances to ensure agents receive the most accurate, complete, and timely payments possible. Greater hotel commission and reconciliation efficiency resulting in significant gains in commissions collected.