Denihan Hospitality Group
Streamlined Commission Payments
At a Glance
10+
Number of years Onyx has partnered with Denihan
Onyx Solutions:
CommPay™
Introduction
Celebrating more than 50 years in operation, Denihan Hospitality Group has built a world-class position within the hotel space, creating value by acquiring, repositioning and managing independent luxury and boutique hotels. Denihan’s hotels and affiliated restaurants and bars offer a diversity of hospitality experiences that serve the needs of a wide range of travelers in top U.S. urban markets.
The Challenge
Denihan’s relationship with Onyx CenterSource began 10 years ago when the luxury Hotelier reached out to Onyx to help gain better compliance for commission payments so they could grow and maintain a better relationship with travel agencies in the ever-growing competitive market.
The Onyx Solution
Onyx’s CommPay platform has afforded Denihan Hospitality the opportunity to operate and manage one data collection and funding system, eliminating
redundancies and providing greater economies of scale for the hotel. In addition to saving on administrative overhead, Denihan staff were able to devote their attention to more strategic business issues. Denihan also received a dedicated account management team armed with best practices to ensure the implementation process went smoothly.
Denihan was able to see a remarkable improvement in its relationships with member agencies. Jon Hodges, Director of National Sales & Partnership Accounts, said, “Agencies have categorically told us that the Onyx hotels are known within the agency community as commission-friendly. Therefore, our participation creates an added sense of security in booking commissionable inventory because there is strong reputation and trust behind the Onyx brand.”